Career

DYNAMIC NAV SUPPORT AGENT

Microsoft Dynamic Nav /LS Retails Support Agent
The Microsoft Dynamics NAV Support Agent will be the main point of contact for all inquiries and requests related to Navision Software by the client. They will also support and train users on various Dynamics NAV functional areas.

RESPONSIBILITIES:

Collaborate with developers, finance, quality control, production, production support, Information Technology and others as required to provide technical direction on systems analysis, gathering of requirements, design, development, testing, debugging and deployment of new functionalities and features in NAV.
Communicate new features and enhancements in NAV to appropriate management and clients.
Coordinate and work with management and subject area experts in the planning for, and execution of information technology capabilities in NAV to improve the efficiency of operations, productivity and outcomes of Thorne’s finance and production functions and their day to day activities.
Facilitate documentation of technical requirements, software design sessions, process workflow definitions and systems architectural reviews as well as implement necessary change control procedures.
Education and Experience: 4-year college degree in a related field with a minimum of Two- years Microsoft Dynamics NAV experience. Prior experience with other ERP systems is also considered a plus.
Manage securities and permissions within NAV.
Troubleshoot and coordinate with consultants/Developers as needed to resolve issues.
Ensure the timely and effective delivery of planned solutions into ongoing daily activities.
Assist with the design and functionality of various reporting in NAV.
Coordinate and facilitate all user training.
Language Ability: Employees should be able to read and understand at a highly technical and proficient level. The employee follows instructions, both verbal and written, and communicates effectively with supervisors and fellow employees.
Computer and Technical Skills: Employees can use the equipment and software required to accomplish the responsibilities of the position.
Ability to effect change in a positive environment. Must be able to provide constructive arguments and sound just as it pertains to technical requirements.
Ability to initiate and complete reports in a timely manner.
Ability to work independently with little direction in a fast-paced environment.
Demonstrated skills utilizing project management tools, methodologies. Ability to meet stated deadlines, while managing multiple projects and activities.
Experience in a manufacturing environment, processes, systems and terminology preferred.
To take advantage of this opportunity please email us on careers@qpointme.com.

DYNAMIC NAV SUPPORT MANAGER

Located in Dubai-UAE and looking for the next driven Support specialist within MS Dynamic NAV. These nationally renowned organizations focusing on the implementation of Dynamics NAV.
You will be managing a growing team and directing the main stages to achieve successful company growth. This opportunity will allow you to accelerate your career within an innovative and supportive environment whilst gaining exposure to the latest versions and products associated to Dynamics NAV.

BENEFITS:

Competitive salary
Structured career progression into either consultancy, development or management.
The Ideal Candidate will have- 5+ years of relevant experience in the NAV Technical profile.
Must have successfully implemented at least 2-3 projects.
Good experience working with MS SQL.
Web Application Design, Development, Testing, Implementation and Security through Web- Services.
Design, Development, Testing and Implementation of new customization in NAVISION with writing code in C/AL programming.
Create new Data-Port as per the new requirement for export or import data in and out from NAVISION Database.
Must have worked on Microsoft Dynamics Navision ERP.
Should have been a team member in the implementation and integration of Navision.
Should have a good knowledge of Finance module.
Excellent analytic, logical and programming skills.
Excellent working knowledge of SQL, NAV and LS Retail.
Proven Project Management Skills.
1st and 2nd Line Support Experience.
Experience in producing and modifying reports using Microsoft SQL Server.
Strong communication skills.
To take advantage of this opportunity please email us on careers@qpointme.com.

IT Sales Executive Job Description at Quality Point IT Consultancy

*Applicable for candidates currently residing in UAE only.

We are looking for a competitive and result oriented IT Sales Executive to help us build up our business activities. Sales Executive responsibilities include, but are not limited to discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction. If you have communication skills and feel comfortable reaching out to potential customers to demonstrate our services and products through email, phone and direct approach we’d like to meet you.

Requirements

Proven experience as a Sales Executive or relevant role.

Proficiency in English.

Excellent knowledge of Microsoft Products like Office365, Azure, Business Central etc.

Hands-on experience with Microsoft Business central is a plus.

Thorough understanding of marketing and negotiating techniques.

Degree or Diploma in Computer science.

Good in Presentation and Client relationship.

JOB Description

Actively seeking out new sales opportunities through cold calling, networking and social media.

Setting up meetings with potential clients and listening to their requirements and concerns.

Conduct market research to identify selling possibilities and evaluate customer needs.

Prepare and deliver appropriate presentations on products and services of Microsoft Business central, Azure, Office365, Teams, SharePoint Solutions, IT infrastructure, IT Hardware, AMC etc.

Drive the deployment of the customer's software applications into the Cloud and increase their consumption of the Cloud platform by providing deployment guidance, supporting the development of the customer cloud adoption model, and providing appropriate recommendations to overcome blockers.

Business knowledge and context of the use and value of Microsoft technologies including Office 365.

Negotiate/close deals and handle customer queries.

Collaborate with team members to achieve better results.

Gather feedback from customers or prospects and share with internal teams.

Determining a client’s business requirements and whether the products being considered are suitable.

Attending sales meetings and meeting the client face to face.

Answering any technical questions, the client might have.

Presenting your findings to a technical team to act on, and then to the client.

As an IT Sales Executive, you may concentrate on a particular area of technology, or have a broader technical role.

Pay close attention to trends in the IT industry in order to understand what customers need. This involves the following industry publications and attending industry conferences.

IT sales executives must be able to speak about IT products and services with conviction. This requires expertise in fundamental IT principles in order to answer technical questions asked by prospects.

Responsible for conveying the features and benefits of our products and services, and then closing the deal using sales and negotiation tactics. • Maintain a Database of Prospective and Current Customers.

Recognize the needs of the consumer and provide detailed information to the consumer about the technical specifications of the computer software offered by the company.

Advises customers on technical matters and recommends appropriate computer configurations.

Demonstrate product features before a sale.

Respond to pre-qualification questionnaire or information to tender document.

Help customers maximize the use of software features.

Advice on appropriate user training.

Ensure quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes.

Generate a sales pipeline and exceed monthly sales targets.

Manage customer relationships to procure repeat business and life-time references.

Understand Cloud solutions and how technology enables business productivity, efficiency and effectiveness.

Prepare and deliver effective presentations and proposals to customers as needed.

To take advantage of this opportunity please email us on careers@qpointme.com.

IT Support Engineer

Quality Point is looking for a tech-savvy and ambitious IT Support Engineer to join our team in Dubai. In this role, you will be a true business partner – helping all levels of team members in various departments leverage current and new technology to optimize performance. You’ll work on a broad range of cutting-edge on-premise and cloud technologies. The IT Support Engineer plays a key role in supporting Quality Point Customers and End Users as well as the Systems and Technology that they rely on daily to perform their essential job duties. The successful candidate will provide technical support and manage both End-User and Systems generated incidents through to resolution while working closely with a cross-functional team of resources including 3rd party Service Providers. This is not simply a “break/fix” role – this position is critical to the support of our diverse IT infrastructure and will be the primary technical interface to our customers. We’re seeking a broad range of technical experience, but most importantly, candidates must enjoy developing working relationships, providing excellent service and supporting people of various technical abilities through digital transformation. This is a chance to work for a company leading the charge on digital transformation in our industry!

Responsibilities :

Respond to and resolve problems that are escalated to the IT Support Team, ensuring timely communication on issue status and resolution.
Update and maintain IT Operations documentation and Knowledgebase articles.
Assist with Service Request fulfillment and project-based work.
Administer end-user accounts including the creation and deactivation across Active Directory and other systems.
Support and Maintain desktop and mobile technologies.
Work with 3rd party vendors to resolve issues when required.

Provide Support in the following areas :

Windows Operating system - XP-Windows, 7 – 10.
Windows Servers (file servers, print servers, DNS, AD, RODC etc.).
MS Office applications (Outlook, Word, Excel, PowerPoint, Visio, Project) – 2000-2016.
Email support – Exchange & POP.
MS Active Directory Administration.
Office 365 Administration and support.
Citrix desktop support.
Firewalls, Routers and AP.
Basic network, computer hardware, printer and mobile device support.

Qualifications :

Associates Degree in Information Technology or related field.
3+ years’ experience providing IT systems and end-user support in person and over the phone.
Ability to take part in an on-call rotation requiring occasional after-hours availability (both onsite and remote).
Excellent communication and customer service skills.
Understanding of a domain/corporate IT environment including PC/Laptop setup.
Basic knowledge of network technologies (LAN, WAN, Wireless) and VPN clients (Cisco, SonicWall, Fortinet, etc.).
Able to investigate, analyze and troubleshoot end-user issues with laptops, desktops, network printers and hardware, Mobile devices (iPhone, Windows Mobile, Android, etc.).
Able to multi-task by working on several open tickets/projects simultaneously; ability to make decisions on issue resolution without supervision.
Motivation to learn new skills and technology practices, with a focus on continual knowledge-based improvement.
Familiarity with Microsoft SQL, Microsoft Dynamics, Veeam Data Protection, and VMWare preferred.

This job description is not intended to be all-inclusive. Quality Point may request and assign you other duties as needed.
To take advantage of this opportunity please email us on careers@qpointme.com

MS Dynamics Business Central Developer

Job Location-India/Karnataka/WFH

Roles and Responsibilities:

Participate in Requirement, Design, configure, and test core Dynamics 365 Business Central modules along with Channel partners.

All key modules of ERP will be implemented.
Facilitate the successful implementation of Dynamics 365 Business Central using industry best practices.
Provide post-implementation support, customizations, and training.
Monitor the usage and process adherence by various departments.
The ability to scope out work and manage it.
Ability to make recommendations for, and potentially implement, other modules and 3rd party add-ons.

Required Skills:

3+ years of experience with MS Dynamics 365 Nav/Business Central.
Strong knowledge in Dynamics 365 Nav/Business Central development.
Strong knowledge of Business central Web Services.
Understanding of Events and Subscribers.
Experience with modeling business processes and translating requirements into a business application.
Experience in Work Scoping & Estimation.
Good Understanding of ERP implementation standards and tools/documents.
Excellent communication skills & cultural awareness and the ability to explain highly technical terms in a way a business user can understand.
Strong technical skills, business intelligence, and excellent understanding of the needs of the customers
Independent thinking and good decision-making capabilities
Good to know the integration of Business central with other applications like external CRM, Payroll, etc.

Note- If interested please share your updated profile to career@qpointme.com